FAQs
Is this an insurance policy?
No, Optimum Cyber Support is not an insurance policy. It is a cyber support service for individuals and SMEs which includes 24/7 access to cyber emergency responders, cyber support technicians, and cyber risk management guidance.
Who can utilise Optimum Cyber Support?
Optimum Cyber Support services are available to:
- UK-based Consumers
- UK-registered Sole Traders and Micro-SMEs with a turnover of less than £1m annually.
Is there an Excess to pay for utilising Optimum Cyber Support?
No. There is no excess, retention, or additional fee required to utilise the service once purchased.
Where are your support agents based?
Optimum Cyber Support is headquartered in London and is supported by response teams working in the UK. In times of significant traffic, or out of regular working hours, support calls may be taken by English-speaking agents working in South Africa.
If I purchase Optimum Cyber Support, how long will it last?
Access to Optimum Cyber Support is purchased on an annual basis and the service will run for 12 months.
What if I must cancel in the year?
If circumstances arise which result in the need to cancel your access to Optimum Cyber Support, a full pro-rata refund would be issued. There is no cancellation fee.